Privacy Policy

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Effective Date: January 31, 2023 Version: 1.1

Introduction

At Amplifire, Inc. ("we," "us," or "our"), we value your privacy and are committed to providing a safe and secure experience on our platform. This Privacy Policy explains how we collect, use, and share information when you use our support and voice services.

Information We Collect

We collect information in the following ways:

Information You Provide:

Contact Information: This includes your name, email address, phone number, and business address.

Account Information: This includes your username, password, and other credentials used to access our services.

Payment Information: To process payments, we may collect necessary details like credit card numbers or bank account information. We use secure third-party payment processors and do not store full credit card details.

Information We Collect Automatically:

Usage Data: This includes your IP address, browser type, operating system, pages visited on our website, and the times and dates of your visits.

Device Information: This includes your device identifiers, model, and operating system.

Communication Data: We may access the content of your communications (calls, messages, emails) only when necessary to provide, maintain, or improve our services, or when required by law.

Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings.   

How We Use Your Information   

We use your information for the following purposes:   

Service Provision: To provide, maintain, protect, and improve our voice services.

Billing and Payments: To process transactions for services or products you purchase.

Communication: To send you service-related communications, including updates, security alerts, and support messages. You can opt out of marketing communications at any time.

Analytics and Improvement: To analyze usage patterns and trends to enhance and optimize our services.

Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests; to enforce our Terms of Service; and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.   

Sharing of Information

We may share your information in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist us with payment processing, data analysis, customer support, and other essential functions. These providers are obligated to protect your information.

Legal Requirements: We may disclose your information if required by law, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.   

Business Transfers: We may share your information in connection with a merger, acquisition, or sale of all or a portion of our assets.   

Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, use, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.   

Your Rights   

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

Access: You can request access to the personal information we hold about you.   

Correction: You can request correction of inaccurate information in your data.   

Deletion: You can request deletion of your personal information, subject to certain exceptions.

Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.   

Objection: You can object to the processing of your personal information in certain circumstances.

International Data Transfers

If we transfer your information outside of your country of residence, we will take appropriate steps to ensure that your information is protected in accordance with applicable data protection laws.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.   

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.   

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting to our website. We will notify you of any material changes by email or through our service.   

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@amplifiresolutions.com

Phone: 770.626.0795

Address: 112B North Main St. Cumming, GA 30040