Numbering Policy
This Numbering Policy, incorporated into the Agreement, governs the use of Amplifire's voice and facsimile services. Customer may obtain new numbers from Amplifire or port existing ones, subject to the following:
I. Number Availability
While Amplifire makes every effort to provide accurate information regarding available phone numbers, Customer acknowledges that such listings may be erroneous and do not guarantee actual availability. Amplifire reserves the right to remove any number from an Account if it is determined to be unavailable for assignment.
II. Number Porting
A. Number Port-In Request Procedures
To port a number to Amplifire, Customer must maintain active service with their current provider. The Account Administrator must contact Amplifire Support and complete all required steps and information for the porting process, which may include providing an executed Letter of Agency or other documents requested by Amplifire. To port more than 100 numbers from the same third-party provider, Customer must contact Amplifire's Project Porting Department at support@amplifiresolutions.com and comply with their instructions. Porting requests are processed between 8 am and 5 pm EST, Monday-Friday, with after-hours requests processed the following day.
B. The Number Porting Process
To port a number out to another service provider, Customer must adhere to that provider's instructions and provide all requested information and cooperation to relevant parties, including Amplifire and any other involved service provider. Porting requires Customer to provide specific and detailed information to comply with applicable laws and industry standards. Therefore, timely completion of any port request may depend on factors outside of Amplifire's control, including delays caused by Customer or other service providers.
C. Unauthorized Port Outs
While Amplifire is legally obligated to comply with valid porting requests, Customer acknowledges that numbers may be ported out of an Account due to the actions or omissions of third parties. Amplifire may be unable to prevent such port-outs, retrieve ported numbers, or port them back into an Account. Amplifire disclaims any responsibility or liability for such port-outs.
D. Accurate Porting Information
Customer represents and warrants that all information provided in connection with any porting request, including any information or representations in a Letter of Agency, will be true, accurate, and up-to-date.
E. Customer Compliance with Porting Laws
Customer shall comply with all applicable telecommunications laws and regulations, and any third-party terms and conditions, related to number porting. Customer shall not engage in any fraudulent or deceptive conduct, "slamming," or any activity that violates applicable laws or contractual obligations.
F. Release of Numbers
Upon Account termination or cancellation, any associated telephone numbers not previously ported to another provider may be released. Similarly, the cancellation of individual Digital Lines may result in the release of associated numbers. Customer is solely responsible for porting out any numbers prior to termination or cancellation of their Account or Services.
III. Number Publication by Customer
All new number assignments are provisional until verified by Amplifire and confirmed by Customer. Customer shall not publicize any assigned number until confirming it is active and functioning properly. Acceptable confirmation methods include test calling from a non-Amplifire service and verifying associated fees and charges.